Return & Exchange Policy

You may request a return or exchange if:

• The item received is damaged, defective, or incorrect.
• The product has a manufacturing defect.
• The wrong size was delivered (subject to stock availability).
• The request is made within 7 days of receiving your order.

To be eligible, the item must:

• Be unused, unwashed, and unworn.
• Be in its original condition.
• Include all original tags, labels, and packaging.
• Be accompanied by proof of purchase (order number or invoice).

Kiddo.pk reserves the right to decline requests that do not meet these conditions.

For hygiene and quality reasons, the following items cannot be returned or exchanged unless they are defective or incorrectly delivered:

• Items that have been worn, washed, or altered.
• Products without original tags or packaging.
• Products damaged due to misuse or improper care.
• Clearance, sale, or promotional items.

If you need a different size:

• Contact our customer support within 7 days of receiving your order.
• Size exchanges are subject to product availability.
• If the requested size is unavailable, we may offer an exchange for another product of equal value or provide store credit, where applicable.

If you receive:

• A damaged item
• A defective product
• An incorrect product

Please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item
• Photos of the packaging (if applicable)
• A brief description of the issue

Our team will review your request and provide further instructions.

• Contact our customer support with your order details.
• Our team will review your request and confirm eligibility.
• If approved, you'll receive instructions for returning the item.
• Once the returned item passes inspection, we'll process your exchange or refund (if applicable).

Please do not send items back without prior approval.

Refunds are provided only in eligible cases, such as:

• The ordered item is unavailable after return approval.
• A replacement cannot be arranged.
• A refund has been approved by our customer support team.

Approved refunds will be processed using an appropriate payment method or another mutually agreed solution. Processing times may vary depending on the payment method.

• If the return or exchange is due to an error by Kiddo.pk (wrong, damaged, or defective item), we will cover the applicable return shipping costs.
• If the exchange is requested for personal reasons, such as selecting a different size or changing your preference, return and re-delivery shipping charges may apply.

Orders placed using Cash on Delivery (COD) are also eligible for returns and exchanges in accordance with this policy.

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the item after delivery, you may request a return or exchange if it meets the eligibility requirements outlined above.