Shipping Policy

• Orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During sales, festive seasons, or promotional campaigns, order processing may take slightly longer due to increased order volume.

To ensure reliable nationwide delivery, Kiddo.pk ships orders through trusted courier services.

The courier service is selected based on your delivery location and service availability.

Estimated delivery times are:

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

• Shipping charges, if applicable, will be displayed during checkout before you place your order.
• Any promotional offers for free shipping will be clearly mentioned on the website.

We currently offer Cash on Delivery (COD) across most locations in Pakistan.

Please ensure:

• Someone is available to receive the parcel.
• The exact payment amount is ready at the time of delivery whenever possible.
• The shipping address and contact number provided are accurate.

Once your order has been dispatched, you may receive a tracking number via SMS, email, or WhatsApp (where available).

You can use this tracking number to monitor your shipment through the respective courier's tracking system.

Our courier partners typically make multiple delivery attempts. If delivery cannot be completed because the customer is unavailable, the parcel may be returned to Kiddo.pk.

Repeatedly refused or undeliverable COD orders may affect eligibility for future Cash on Delivery purchases.

Customers are responsible for providing accurate shipping details.

Kiddo.pk is not responsible for delays or failed deliveries resulting from incorrect addresses, invalid phone numbers, or incomplete delivery information.

While we strive to deliver every order on time, delays may occasionally occur due to:

• Severe weather
• Public holidays
• Courier operational issues
• Natural disasters
• Political or regional disruptions
• High order volumes during promotional events

We appreciate your patience and will assist in tracking your shipment if needed.

Please inspect your parcel upon delivery.

If your order arrives damaged, incomplete, or you receive the wrong item, contact our customer support within 48 hours of receiving your order.

Please include your order number and clear photos of the parcel and items to help us resolve the issue promptly.

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. If you no longer wish to keep the item after delivery, please refer to our Return & Exchange Policy.